(Updated 3/24/2024)

Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must be unworn and unwashed without body odor or fragrance. If 15 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange. Every return must include a complete picture of the garment showing it in brand new condition, folded, showing clothing tag, original packaging and shipping label intact.

You can initiate a return by completing the Product Return Form, and someone from our support service will review and get back to you shortly with a return label if your claim is approved. For any other questions, feel free to contact us at giftedintellectcs@gmail.com. Please always state the reason for your return in your email and your order number.

Refund Policy (if applicable)
We will accept back any item that is within 15 days of purchase and has not been worn and is free of odor, hair, lint, etc. 

Customers will not be refunded for initial shipping costs.

Please keep your tracking number. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If a refund was requested, we will also notify you of the approval or rejection of your refund. As long as it's unworn and free of odor and dirt there should not be an issue.

If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. It usually takes 3-5 business days to return to your card.

Exceptions
Some items may not be eligible for returns. This includes returns outside of the 15-day window (as mentioned above), items on sale or clearance, and any item not in re-stock eligible condition. Any items purchased on sale or with a discount code are non-refundable. Specialty items such as mystery bags are also non-returnable.

Lost or Stolen Packages
We are not responsible for packages once they are shipped. If you have an issue with your delivery, re-delivery, or missing mail, you must contact the shipping carrier and refer to your tracking number. Gifted Intellect is not responsible for the re-delivery of packages or missing mail. If your order is marked as delivered and did not arrive, you must file a claim with the carrier for missing mail and they will address it for you. If your package was undeliverable and returned to sender, please contact us so that we can re-ship it to you. If there was an issue with your address, we may need you to provide an alternate address.